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Delivery Information

Due to the recent outbreak of COVID-19, you may experience some delays on your online order. Our team are working hard to ensure the online business remains as usual. However please bear with us during this time.
If you have any queries, please contact us :
Email:  [email protected]
Whatapps: 6012-7829838
Call : 014-6162277 / 012-7829838

Your Order will be delivered to you via the service of a courier service company of our choice.
Please allow two (2) to four (4) working days for packaging and shipping for orders placed.
We will contact you within 48 hours of placing your order if there is a delay or items are out of stock.

Postage Fees & Charges
- Peninsular Malaysia: RM 10 (Estimated 3-5 working days)
- East Malaysia (Sabah & Sarawak): RM18 (Estimated 5-7 working days)
All addresses are unable to make any adjustment once already in processing. (unless special case)

Please note that we will not accept delivery to a P.O. Box address and it might not be possible for delivery to some locations within the aforesaid areas in certain circumstances. If delivery to some locations is not possible, we may contact you to arrange for delivery to an alternative address.


How do I track my order?

After we ship, you will receive a confirmation email with a tracking number.
You can track your order on our website or their official website.

Delivery times and hours

Once your order is ready, you will receive an email/message from us one day before delivery to confirm the delivery time.
Normally delivery within Monday to Friday between 9 am and 6 pm (excluding Public Holidays). Delivery may be cancelled in case of adverse weather conditions.

Responsibility

We shall use reasonable endeavours to deliver Products of acceptable quality to the delivery address specified and keyed in by the Customer but we cannot guarantee any firm delivery time and we shall not be liable for any delay in its delivery services if the delay has been due to causes beyond the control of Jagers Jewellery.

If delivery is delayed due to the Customer’s undue delay or unreasonable refusal to accept delivery or if the Customer fails or refuses to collect the Products within seven (7) days from the date of the second notification, the Order will be deemed void and has no further effect but the Customer shall bear all the relevant cost incurred by Jagers Jewellery (including but not limited to the delivery cost and administrative charges).  

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